Frequently Asked Questions

Have a question about our services, registering for an auction, making a payment, or something else?

Check out our FAQ below! Skip to questions about Auction Sales, Registration, or Shipping.

Still have a question? Contact Us Today! >>

Table of Contents:

  1. General Questions

    1. ​​Where are you located?
    2. Do you have a mobile bidding app?
    3. What services do you provide?
    4. How can I stay updated on upcoming auctions?
    5. How long have you been in business?
    6. How many employees do you have?
    7. Are you hiring?
    8. Where can I follow you online?
    9. Where can I read reviews?
    10. How many people do you reach?
       
  2. Auction Sales

    1. How do I sell at auction with you?
    2. What kinds of items do you sell?
    3. Do you sell large items like real estate, vehicles, planes, heavy equipment, etc?
    4. Do you sell single items or small collections?
    5. Is there anything you don't sell?
    6. How much is your commission?
    7. What is an estate sale?
    8. What is consignment?
    9. What's the difference between your monthly consignment auctions and an estate sale?
    10. What is your process for taking consignments or conducting estate sales?
    11. Can I show up with a truckload of stuff?
    12. What business liquidation services do you offer?
    13. Do you buy items?
    14. How much does it cost to transport items to your warehouse for sale?
    15. How long does an auction take from start to finish? 
    16. Do I have to sign a contract?
    17. When will I receive my Seller Settlement and check?
    18. Can you guarantee a sale price?
    19. Do you set Reserves on items?
    20. What's the difference between a Reserve and a Minimum Opening Bid?
    21. What if an item didn't meet reserve?
    22. What do you do with No Sale items?
    23. Are my items covered by your insurance?
    24. Do you do live/in-person auctions?
    25. Are most of your auctions online?
    26. What is a simulcast auction?
    27. How does a timed online auction work?
    28. Do you offer charity benefit fundraising auctions?
    29. Why should I hire you instead of using Facebook Marketplace, Craigslist, LetGo, Mercari, Nextdoor, etc.?
       
  3. Real Estate Sales

    1. Sell my house by auction? Are you serious?!
    2. I have real estate to sell at auction. What's the process?
    3. Do I have to sell at auction or do you take on traditional house, condo, and land listings?
    4. How much does it cost to sell my real estate with you?
       
  4. Appraisals

    1. What is an Appraisal? Do I need one?
    2. What is a valuation?
    3. What's the difference between an appraisal and a valuation?
    4. Do you offer valuations?
    5. How much is a valuation?
    6. How much is an Appraisal?
    7. What kinds of items do you appraise?
    8. Are your appraisals USPAP (Uniform Standards of Professional Appraisal Practice) compliant?
       
  5. Registration

    1. Where can I download your online mobile bidding app?
    2. I don't have a smartphone. Can I sign-up using your website?
    3. How do I create an account?
    4. How do I register for an auction?
    5. What is the $100 soft hold on my card?
    6. Why do I have to register for each auction after I create an account?
    7. How can I update my address or other account info?
    8. How can I delete my account?
       
  6. Bidding Process

    1. What's the difference between a Bid, a Custom Bid, and a Max Bid?
    2. How do bidding increments work?
    3. How will I know I won?
    4. Can you retract my bid?
       
  7. Payment

    1. Why do I need a credit card to register for an auction?
    2. Why do you require invoices over $3,000 to be paid via cashier's check or wire transfer?
    3. How can I pay with a cashier's check, wire transfer, or cash?
    4. How can I update my credit card info?
    5. Do I have to arrange payment after the auction closes?
    6. What happens if my payment gets declined?
       
  8. Fees

    1. What is the Buyer's Premium?
    2. Why is there a 4% credit card convenience fee?
    3. Why is there a $15 credit card declined fee?
    4. Why are there storage fees?
    5. I can't travel to the off-site estate location. How much will it cost to transport my items to your warehouse?
    6. How much will it cost to ship my item(s)?
    7. How much are DMV and title/registration fees?
    8. How much do you charge for your auction services?
    9. How much is your commission?
    10. How much are your marketing fees?
    11. How much are cleaning, junk removal, and dumpster fees?
    12. What are the fees associated with selling real estate?
       
  9. Preview

    1. Do you offer in-person preview of items?
    2. How can I schedule a preview?
    3. I need more information on an item. Can you provide additional description, photos, and measurements?
       
  10. Pick-Up

    1. Where is the pick-up location for my items?
    2. How long do I have to pick up my items?
    3. Where do I sign up for a pick-up time slot?
    4. Why do I need to sign up for a pick-up time slot?
    5. I can't make it during the pick-up window... What are my options?
    6. How can I arrange for someone to pick-up in my place?
    7. Do you deliver?
    8. I don't want to sign-up for pick-up. Can I just show up anytime to pick-up my items?
       
  11. Shipping

    1. Do you ship?
    2. Can you ship my items? What are the shipping restrictions?
    3. How can I request shipping?
    4. How much will it cost to ship my item(s)?
    5. Do you insure shipments?
    6. Do you use Registered Mail to ship coins and currency? 
    7. Can you pretty please ship my ivory out of the country?
    8. How do you ship firearms?
    9. Can you ship ammunition?
    10. What are my options if I can't ship items I purchased?
       
  12. Have an issue with an item you received?

    1. I received a damaged item... What can you do?
    2. What happens if my item doesn't match the description?
    3. I'm dissatisfied with my purchase. Will you refund me?
    4. Who can I contact to resolve my issue?
       
  13. Miscellaneous

    1. Do you make any guarantees?
    2. I'm looking for the business Really Neat Stuff...

1 – General Questions

1.1 – Where are you located?
Our 5,700 sq ft warehouse is centrally located within Anchorage, Alaska:

Business Address:
1310 West International Airport Road
Anchorage, Alaska 99518

Phone: 907.570.7050
E-Mail: info@AlaskaPremierAuctions.com

1.2 – Do you have a mobile bidding app?
We sure do! It's available for iOS or Android. Download Our App >>

1.3 – What services do you provide?
We are Your Auction Services Specialist. We are your one-stop-shop for all of your personal property and real estate needs. We specialize in Estate Sales, Real Estate Sales, Business Liquidations, Individual Consignments, Benefit Auctions, and more. Plus we offer Appraisals and In-House Shipping! We work with the "5 D's of Auctions": Whether dealing with death, divorce, downsizing, departing the state, or developing fundraising strategies, we would be honored to help you. Our Services >>

1.4 – How can I stay updated on upcoming auctions?
We always have new and interesting auctions and emails. Download Our App and Subscribe to Our E-Mail List!

1.5 – How long have you been in business?
Alaska Premier Auctions & Appraisals was founded January 4th, 2018. We're proud of how we've grown in 3 years!! About Us >>

1.6 – How many employees do you have?
We proudly employ 10 full-time Alaskans! Meet Our Team >>
 
1.7 – Are you hiring?
We're always on the lookout for spectacular individuals to join our team! Fill out our job application on Facebook and send your resume & cover letter to Jobs@AlaskaPremierAuctions.com.

1.8 – Where can I follow you online?
We have five primary social media platforms. Follow us everywhere!


1.9 – Where can I read reviews?
We have rave reviews across Google My Business, Facebook, Better Business Bureau, Yelp, Nextdoor, and more. Our Testimonials >>

1.10 – How many people do you reach?
We've had millions of views on our website, we have tens of thousands of registered bidders and email subscribers around the globe, over 7,000 Facebook fans, plus thousands more across our other online platforms. We're worldwide with customers in 40+ countries:

 

2 – Auction Sales

2.1 – How do I sell at auction with you?
The process is simple! Call us at 907.570.7050 to discuss your needs with one of our Auction Managers or email a few photos of your items to us at info@AlaskaPremierAuctions.com.

2.2 – What kinds of items do you sell?
You name it, we can probably sell it! We specialize in Alaskana, Alaskan art & artifacts, coins & currency, gold & silver, antiques, collectibles, real estate, commercial & heavy equipment, vehicles, boats, planes, trailers, ATV's, firearms, estate jewelry, gems & fossils, furniture, taxidermy, historic artifacts & objects, rare & unusual items, and so much more. Visit our Auctions and Results tabs to see current and past auctions, plus a list of our categories and a handy search feature!

2.3 – Do you sell large items like real estate, vehicles, planes, heavy equipment, etc?
Absolutely! We've sold all of the above and are always interested in future opportunities. Call us today at 907.570.7050! Our Services >>

2.4 – Do you sell single items or small collections?
Yes! Have a single high-ticket item or a personal collection to sell? We're always interested in real estate, vehicles, firearms, diamonds, heavy equipment, autographed collectibles, historic artifacts & objects, rare & unusual items, and more. Individual Consignments >>

2.5 – Is there anything you don't sell?
We don't buy, trade, or sell illicit items, such as illegal firearms, elephant ivory, cannabis products, chemicals, raw walrus ivory, etc.

2.6 – How much is your commission?
We have a sliding scale or flat-rate commission based on the volume, type, estimated value, location of the items, and your timeframe. We offer discounts on our commission for benefit events or fundraiser auctions. Every situation is unique based on the scope of your project. Reach out to us today for an estimate and find out how we can help you! Contact Us Today! >>

2.7 – What is an estate sale?
Estate sales are for homeowners, estate managers, or anyone else who has a large volume of belongings to be sold where they are; on-site at their residence, place of business, dock, hangar, garage, storage facility, or other locale. Our team offers complimentary walk-throughs to see if your estate is a good fit for our specialized auction services and experienced professional team. Estate Sales >>

2.8 – What is consignment?
Consignment is the process of entrusting your items with a service provider (like us!) to sell on your behalf, using our brand, expertise, and database to get you a greater price than you would achieve on your own and save you time, stress, and energy. Individual Consignments >>

2.9 – What's the difference between your monthly consignment auctions and estate sales?
Our monthly consignment auctions consist of goods from several sellers and are conducted out of our warehouse facility in Anchorage, Alaska. Items can be dropped off with us or we can transport your items for you for a modest fee. Estate sales are off-site auctions conducted at your residence, business, dock, hangar, garage, storage facility, or other locale. Whether at our location or yours, our professionally trained team will sort, group, and catalog your items efficiently with high-quality photographs and vivid, accurate descriptions to highlight each item's value.

2.10 – What is your process for taking consignments or conducting estate sales?
First, you can send us some photos to review or we'll have our team come out for a complimentary on-site walkthrough and we'll see if it's a good fit. If it is, we'll get a contract signed and you'll get a copy. We'll commence work based on the timeframe established; sorting, grouping, cataloging, photographing, writing descriptions, editing the catalog, and more. The sale will be online for an average of 10-14 days during which time we'll advertise online to our tens of thousands of registered bidders and email subscribers, plus invest a digital marketing outreach budget to reach thousands of additional potential bidders. After the sale, we'll collect all payments and get items to their buyers. Approximately 7-14 days after the sale, you'll receive your payment check with an itemized Seller Settlement including lot titles, descriptions, sale prices, commission, and an overall summary of any additional fees. We'd be honored to lend a helping hand with your possessions. Contact Us Today! >>

2.11 – Can I show up with a truckload of stuff?
By appointment only, please! Let's make sure we have availability in our schedule and are a good fit to serve you first, so we can get you top dollar for your items. Call us today at 907.570.7050 or Schedule An Appointment! >>

2.12 – What business liquidation services do you offer?
We sell surplus inventory, restaurant equipment, commercial and heavy equipment, business-in-a-box auctions, entire liquidations, commercial evictions, commercial real estate sales, and more.  Business Liquidations >>

2.13 – Do you buy items?
Not at this time, sorry. But we'd be happy to sell it for you in one of our monthly consignment auctions or at an Estate Sale! Contact Us Today! >>

2.14 –How much does it cost to transport items to your warehouse for sale?
It's free if you bring your items to us! If you'd like us to transport your items, we can do so starting at $150/load in our transport van within Anchorage, paid from the gross proceeds of the sale.

2.15 – How long does an auction take from start to finish? 
It's typically 6 weeks from the time a contract is signed until you receive your Seller Settlement and check. This includes the time for us to assess your items and sort, group, catalog, photograph, write descriptions, edit the catalog, publish the auction online, run the auction for 10-14 days, collect payments, coordinate pick-ups, reconcile the auction, and mail payment checks.

2.16 – Do I have to sign a contract?
Yes. Selling your items at auction with us is a legally binding agreement. We'd be happy to explain our contract in full if you have items you'd like to sell. Contact Us Today! >>

2.17 – When will I receive my Seller Settlement and check?
Usually between 7-14 business days after an auction closes, but no more than 30 business days. We pride ourselves on our quick turnaround.

2.18 – Can you guarantee a sale price?
No, sorry – That's the beauty of the auction process! Everything is worth what its purchaser will pay on any given day. It only takes 2 people to create a bidding war and we have tens of thousands of registered bidders and email subscribers to better those odds.

2.19 – Do you set Reserves on items?
We only set reserves by request on items with an estimated value exceeding $1,000. Reserves are not to exceed the low estimate unless the seller pays a $250 fee. There are additional fees if an item with a Reserve fails to sell. We may suggest a Minimum Opening Bid instead, keep reading and learn more.

2.20 – What's the difference between a Reserve and a Minimum Opening Bid?
A reserve is a hidden dollar value; an item will not sell if it doesn't meet the reserve price. 
A minimum opening bid is the first bid required to get the auction started. 

We start almost all lots at $5 to encourage interest from bidders; we trust the auction process! We've sold items for tens of thousands of dollars, starting with only a $5 minimum opening bid.

Some items don't warrant having a hidden reserve, but may have a higher minimum opening bid instead of a reserve. Minimum Opening Bids are considered on a case-by-case basis.

2.21 – What if an item didn't meet reserve?
Items which fail to sell with reserve are subject to a $150 fee per item or 5% of the highest final bid achieved, whichever is greater.

2.22 – What do you do with No Sale items?
These items can be returned to the seller at no cost, or disposed/donated for $5/lot.

2.23 – Are my items covered by your insurance?
It depends. Items in our warehouse are covered by our insurance policy. Off-site items located at an estate, a residence, business, etc. are covered by your homeowner's, business, or other insurance policy.

2.24 – Do you do live/in-person auctions?
Yes! We host in-person real estate auctions, benefit auction galas, auto auctions, and more! Subscribe to our email list to stay updated on future auctions. Subscribe to Our E-Mail List >>

2.25 – Are most of your auctions online?
Yes! We're proud to be the only Auction House in Alaska with a mobile bidding app with thousands of registered bidders across the globe. We reach a large worldwide audience by hosting and advertising our auctions online. Most of our auctions are timed online-only auctions, keep reading to learn more about timed auctions. Download Our App >>

2.26 – What is a simulcast auction?
A simulcast auction is a blend between live in-person auctions and timed online auctions! The catalog is available online and open for bidding up until the scheduled close, at which time there will be a live broadcast feed available on our website of the auction. Dan Newman, Founder & Auctioneer, will be doing the bid calling for any in-person bidders in addition to taking absentee bids from online users. Each lot will sell to the highest bidder, whether from the floor or online.

2.27 – How does a timed online auction work?
Timed auction catalogs are available online and open for bidding for an average of 10-14 days before the scheduled close. Our auctions close at a rate of 3 lots per minute, with 1-minute auto-extend for any lots which receive a bid in the final minute. This means that beginning at 6:00pm, lots #1, #2, and #3 will all begin closing, with lots #4, #5, and #6 at 6:01pm. If anyone bids in the final 60 seconds, that lot's closing is extended 60 additional seconds to give other bidders an opportunity to respond. When in doubt, refer to each lot's individual countdown timer to know when it's scheduled to close. When the timer runs out, the lot will sell to the highest bidder!

2.28 – Do you offer charity benefit fundraising auctions?
Yes! We're always honored to help charities/non-profit organizations achieve their fundraising goal with fun, engaging, energetic, memorable auction experiences! Call us today at 907.570.7050! Benefit Auctions >>

2.29 – Why should I hire you instead of using Facebook Marketplace, Craigslist, LetGo, Mercari, Nextdoor, etc.?
We offer our sellers anonymity and peace of mind while selling their possessions. Our compassionate team is here to help you sell your items in a quick, efficient, and comfortable manner. We take care of sorting, grouping, photographing, describing, posting online, collecting payments, and delivering items to buyers. Sit back and relax, let us work our magic, and you'll receive a Seller Settlement with your check at the end of the process, hassle and headache-free! We're honored to help you sell your possessions. Contact Us Today! >> 

 

3 – Real Estate Sales

3.1 – Sell my house by auction? Are you serious?!
Yes, we absolutely are! The auction method of marketing and sales is the truest form of price discovery and ultimately the best way to have people bid competitively to win your property in an accelerated timeframe. Skip the traditional back-and-forth negotiations and sell quickly with a real estate auction! Real Estate Sales >>

3.2 – I have real estate to sell at auction. What's the process?
First, you'll meet with our resident REALTOR® Abigail McLagan to determine if your property is a good fit for an auction or a traditional listing. We'll have you sign our Real Estate Contract and then get started cleaning up your property to market it online. Auction properties will be open for bidding online on our website and Alaska MLS for 3 weeks; traditional listings will be hosted on our website and through Alaska MLS for regular showings until a Buyer is found. We'd love to help you sell your property; reach out today to see how we can help you. Contact Us Today! >>

3.3 – Do I have to sell at auction or do you take on traditional house, condo, and land listings?
We're open to traditional house, condominium, and land listings! Whether you choose to go with a real estate auction or traditional method of sale, we'll clean up your property, list it on our website and Alaska MLS, market it online to our tens of thousands of registered bidders and email subscribers, plus develop and deliver paid digital & print advertising.

3.4 – How much does it cost to sell my real estate with you?
We have a Base Auction Fee for conduction of the auction plus an advertising and marketing budget. One benefit of our auctions is that the Seller pays no commission! Commission is paid by way of a 10% Buyer's Premium. There are additional closing costs which will be discussed on a case-by-case basis and specific to you and your situation. Reach out today to see how we can help you. Contact Us Today! >>

 

4 – Appraisals

4.1 – What is an Appraisal? Do I need one?
An appraisal is a professional estimate of value, to be determined by a number of factors depending on the reason you need the appraisal. 

4.2 – What is a valuation?
A valuation is an estimate of value using our years of experience in the buying/selling, resale, and trade industries.

4.3 – What's the difference between an appraisal and a valuation?
An appraisal is a professional estimate of value used for insurance or tax purposes, approved by the IRS.
A valuation is an estimate of value using our years of experience in the buying/selling, resale, and trade industries.

4.4 – Do you offer valuations?
Yes, we'll tell you what we estimate your possessions to be worth when we meet for a complimentary consultation for our services.

4.5 – How much is a valuation?
Valuations are complimentary when you have an item you're looking to sell with us.

4.6 – How much is an Appraisal?
Our appraisal services start at $175/hour. Vehicle appraisals typically take 1-2 hours, other types of appraisals may be longer or shorter to fit your needs.

4.7 – What kinds of items do you appraise?
We offer appraisals for lost vehicle titles, insurance purposes, personal interest in value of an antique or other collectibles, and more.

4.8 – Are your appraisals USPAP (Uniform Standards of Professional Appraisal Practice) compliant?
Yes, they are! Our appraisers are members of the Certified Appraisers Guild of America (CAGA), General Personal Property Appraisers (GPPA) through the National Auctioneers Association (NAA), and adhere to USPAP guidelines.

 

5 – Registration

5.1 – Where can I download your online mobile bidding app?
Our free mobile bidding app is available for both iOS and Android.
Download on the App Store >>

Download on Google Play >>

5.2 – I don't have a smartphone. Can I sign-up using your website?
Absolutely! Visit the Auctions tab and click on one of our upcoming auctions. The right-hand pane contains our bidding platform, as it appears in our mobile app. 

5.3 – How do I create an account?
In our app: Click on the three lines at the top right and select Sign In.
On our website: Visit the Auctions tab and click on one of our upcoming auctions. The right-hand pane contains our bidding platform, as it appears in our mobile app. Click the three lines at the top right and select Sign In.
If you would like to visit our bidding platform on your desktop computer without the rest of our website, go to bid.alaskapremierauctions.com.

From this screen, you can sign in or create your account. You’ll enter your first and last name, email address, billing address, phone number, and create a password. Confirm your email address, and you’ll be ready to register for an auction!

5.4 – How do I register for an auction?
To register for an auction, you must first have an account and be signed in. Next, you must agree to the Terms & Conditions for that auction and have a valid credit card on file. Each auction has its own Terms & Conditions for you to review thoroughly, with details about the pick-up location, pick-up timeframe, payment options, shipping restrictions, and more.

5.5 – What is the $100 soft hold on my card?
The first time you save a credit card on file with us, there will be a $100 soft hold to ensure there are funds available on the card. Similar to a hotel or a gas station, this transaction will disappear entirely or appear as a reversal depending on your banking institution.

5.6 – Why do I have to register for each auction after I create an account?
Each auction has its own Terms & Conditions for you to review and ensure you understand the pick-up location, pick-up timeframe, payment options, shipping restrictions, and more.

5.7 – How can I update my address or other account info?
In our app: Click on the three lines at the top right and select My Account.
On our website: Visit the Auctions tab and click on one of our upcoming auctions. The right-hand pane contains our bidding platform, as it appears in our mobile app. Click the three lines at the top right and select My Account.

From this screen, click the gear icon to view your account settings. Here, you can update your address and credit card information.

5.8 – How can I delete my account?
We're very sorry that you want to delete your account – Email us at info@AlaskaPremierAuctions.com and we'll deactivate your account promptly. If there's anything we can do to remedy the situation, please reach out to us right away. Contact Us Today! >>

 

6 – Bidding Process

6.1 – What's the difference between a Bid, a Custom Bid, and a Max Bid?
Bid: Manually place a bid at the next bidding increment.
Custom Bid: Manually place a bid for any dollar value higher than the next bidding increment.
Max Bid: Your maximum bid. You will be the high bidder at the next bidding increment and if out-bid, the system will auto-bid for you up to your maximum. This is a great option if you’ll be busy while the auction is closing, or you have internet connection instability.

6.2 – How do bidding increments work?
Bidding increments are a pre-set dollar value by which a new bid must exceed a previous bid and meet the next bidding increments to be accepted. These predetermined dollar amounts for our online auctions are available within the Terms & Conditions for each auction. For live in-person auctions, our typical bidding increments apply but the Auctioneer reserves the right to change or alter the increments at any time in order to maximize the highest bid achieved.

6.3 – How will I know I won?
After the sale, you'll receive a summary email with photos and lot numbers. We batch-process payments after the conclusion of the auction; you'll receive an invoice with the pick-up address of your items, a link to our pick-up signup, and an itemized list of all items you purchased with sale prices, buyer's premium, and any additional applicable fees. If you don't receive an email, you'll be able to see all items you won under the "My Items" section within our app or bidding platform.

6.4 – Can you retract my bid?
No, sorry. All bids placed are considered final. There is a double-click confirmation in place to ensure no bids are placed accidentally. Bidding in our auctions is a legally binding agreement to purchase the item for the bid you entered, and confirmed.

 

7 – Payment

7.1 – Why do I need a credit card to register for an auction?
We require our bidders to have a valid credit card on file so we can automatically process payments after the conclusion of each auction.

7.2 – Why do you require invoices over $3,000 to be paid via cashier's check or wire transfer?
We like to save our customers on credit card processing fees and minimize our risk at the same time.

7.3 – How can I pay with a cashier's check, wire transfer, or cash?
To pay with cash, cashier's check, or wire transfer, please email us at info@AlaskaPremierAuctions.com with at least 24 hours advance notice to ensure we've received your request.

7.4 – How can I update my credit card info?
In our app: Click on the three lines at the top right and select My Account.
On our website: Visit the Auctions tab and click on one of our upcoming auctions. The right-hand pane contains our bidding platform, as it appears in our mobile app. Click the three lines at the top right and select My Account.

From this screen, click the gear icon to view your account settings. Here, you can update your address and credit card information.

7.5 – Do I have to arrange payment after the auction closes?
Only if your invoice is over $3,000. We save your credit card on file and automatically charge your card after the auction – Make sure you have enough balance available on your card to cover your purchases or you'll be assessed a credit card declined fee. Invoices over $3,000 are to be paid via cashier's check or wire transfer, email us at info@AlaskaPremierAuctions.com to make arrangements.

7.6 – What happens if my payment gets declined?
We assess a $15 credit card declined fee to each customer whose payment method is not approved at the time we batch process credit card payments following the conclusion of the auction. This is to cover the fees charged by the merchant for declined cards, in addition to our time involved in collecting your payment.

 

8 – Fees

8.1 – What is the Buyer's Premium?
Our Buyer's Premium follows auction industry standards. In order to lessen the commission we charge our sellers, we defer some of the cost to the buyer. Most of our auctions have a 15% Buyer's Premium, some single-lot auctions may have a 10% Buyer's Premium.

8.2 – Why is there a 4% credit card convenience fee?
The credit card processing merchant charges 4% on each transaction, we do not retain these fees, they are passed on to the merchant. 

8.3 – Why is there a $15 credit card declined fee?
We batch process payments after the conclusion of the auction using your credit card saved on file with our company. If your payment is not approved, we assess a $15 credit card declined fee to cover the fees charged by the merchant for declined cards, in addition to our time involved in collecting your payment.

8.4 – Why are there storage fees?
We're a very busy Auction House; we constantly have new inventory coming in, and we have to move the old inventory out in order to operate efficiently. We allow 1-2 days for pick-up depending on the number of lots within the auction. If not picked up within the allotted time, you risk forfeiting the item or being assessed additional transportation, storage, and shipping fees. 

8.5 – I can't travel to the off-site estate location. How much will it cost to transport my items to your warehouse?
Transportation begins at $25 per 27-gallon tote and $100 for furniture. 

8.6 – How much will it cost to ship my item(s)?
For shipping estimates, please use the dimensions provided within the lot's description and an approximate weight with one of the online estimator services. We do not provide estimates.

8.7 – How much are DMV and title/registration fees?
We charge a $100 dealer title transfer fee and additional registration fees may apply.

8.8 – How much do you charge for your auction services?
Every situation is unique based on the scope of your project. Reach out to us today for an estimate and find out how we can help you! Contact Us Today! >>

8.9 – How much is your commission?
We have a sliding scale or flat-rate commission based on the volume, type, estimated value, location of the items, and your timeframe. Every situation is unique based on the scope of your project. Reach out to us today for an estimate and find out how we can help you! Contact Us Today! >>

8.10 – How much are your marketing fees?
We typically charge 5% of the gross sale or estimated sale value which covers our paid advertisements on Google, Facebook, and other advertising platforms.

8.11 – How much are cleaning, junk removal, and dumpster fees?
Cleaning fees start at $150 with additional fees based on the scope of your project. Reach out to us today for an estimate and find out how we can help you! Contact Us Today! >>

8.12 – What are the fees associated with selling real estate?
We have a Base Auction Fee for conduction of the auction plus a marketing budget. One benefit of our auctions is that the Seller pays no commission! Commission is paid by way of a 10% Buyer's Premium. There are additional closing costs which will be discussed on a case-by-case basis and specific to you and your situation. Reach out today to see how we can help you. Contact Us Today! >>

 

9 – Preview

9.1 – Do you offer in-person preview of items?
Yes, we are currently offering limited in-person previews due to COVID-19 recommendations. We will gladly provide additional info, photos, measurements, etc. when you send us a request. Contact Us Today! >>

9.2 – I'd like to schedule a preview. How can I?
Call us at 907.570.7050 or email your request to the Auction Manager for that auction, listed under auction details. Contact Us Today! >>

9.3 – I need more information on an item. Can you provide additional description, photos, and measurements?
Absolutely! We are more than happy to provide additional information for you to make an informed decision on your purchase. Email your request to the Auction Manager for that auction or info@AlaskaPremierAuctions.com. Contact Us Today! >>

 

10 – Pick-Up

10.1 – Where is the pick-up location for my items?
If you purchased items from one of our monthly consignment auctions, you'll pick-up from our warehouse located at 1310 W. International Airport Rd, Anchorage, Alaska 99518. If you purchased items from an off-site estate auction or business liquidation, the exact address is not published until after the auction. Only buyers will be given the pick-up address, at the top of their invoice. Please always refer to the Terms & Conditions for the auction in addition to the top of your invoice to ensure you know where you're picking up.

10.2 – How long do I have to pick up my items?
Typically 1-2 business days immediately following the conclusion of the auction. Each auction has its own Terms & Conditions which outline all of the pick-up details. Please refer to the specific Terms & Conditions for each auction to verify when you can pick-up your items. 

10.3 – Where do I sign up for a pick-up time slot?
Visit AlaskaPremierAuctions.com/pickups to schedule your pick-up time slot.

10.4 – Why do I need to sign up for a pick-up time slot?
We established our pick-up sign-up to follow best practices for COVID-19. Our sign-up includes a COVID-19 waiver and allows us to safely socially distance by scheduling only 3 pick-ups per 15 minutes. This also allows us to have your items ready when you arrive, streamlining our process. If you show up without scheduling a pick-up, you will have to wait in the queue behind people who did sign-up.

10.5 – I can't make it during the pick-up window... What are my options?
You can arrange a future pick-up time for a one-time storage fee, have your items shipped to you, or have someone pick-up in your place. Contact Us Today! >>

10.6 – How can I arrange for someone to pick-up in my place?
Send us your request in writing to Admin@AlaskaPremierAuctions.com with your name and the name of the person you authorize in your place.

10.7 – Do you deliver?
Yes, deliveries within the Anchorage bowl start at $25. Prices depend on size, volume, weight, and more. Contact Us Today! >>

10.8 – I don't want to sign-up for pick-up. Can I just show up anytime to pick-up my items?
Please use our pick-up sign-up registration. We established our pick-up sign-up to follow best practices for COVID-19. Our sign-up includes a COVID-19 waiver and allows us to safely socially distance by scheduling only 3 pick-ups per 15 minutes. This also allows us to have your items ready when you arrive, streamlining our process. If you show up without scheduling a pick-up, you will have to wait in the queue behind people who did sign-up.

 

11 – Shipping

11.1 – Do you ship?
Yes! All shipping & handling fees are the sole responsibility of the buyer. We'll add a line item to your invoice with your tracking number and we'll use your credit card saved to your account. To have your items shipped, send an email to Shipping@AlaskaPremierAuctions.com promptly after an auction closes. In House Shipping >>

11.2 – Can you ship my items? What are the shipping restrictions?
Alaskan ivory, baleen, other animal products, and firearms will not be shipped outside of the United States. International buyers may bid on such items but must arrange pick-up or delivery within the United States. Ammunition cannot be shipped out of the state of Alaska. Firearms purchased out-of-state must be shipped to a Federal Firearms License (FFL) holder in the destination state; buyer is responsible for all FFL transfer fees. International buyers are responsible for any customs fees or duties on their purchases.

There may be additional restrictions set by USPS, UPS, Fedex, and may be additional restrictions with your local carriers. It is the buyer's responsibility to ensure they can receive their items through the mail. All shipping & handling fees are the sole responsibility of the buyer.

11.3 – How can I request shipping?
To have your items shipped, send an email to Shipping@AlaskaPremierAuctions.com promptly after an auction closes. In House Shipping >>

11.4 – How much will it cost to ship my item(s)?
For shipping estimates, please use the dimensions provided within the lot's description and an approximate weight with one of the online estimator services. We do not provide estimates.

11.5 – Do you insure shipments?
Yes, all shipments are insured unless at the express written request of the buyer.

11.6 – Do you use Registered Mail to ship coins and currency?
Yes, all shipments containing coins & currency are delivered using USPS Registered Mail unless at the express written request of the buyer. 

11.7 – Can you pretty please ship my ivory out of the country?
No, no exceptions. We adhere to all USPS, UPS, and Fedex shipping restrictions. 

11.8 – How do you ship firearms?
Firearms must be shipped to an authorized Federal Firearm License dealer for firearm to be picked up in person. Buyer is responsible for all shipping and FFL transfer fees. Send us a copy of your selected dealer's FFL license to Shipping@AlaskaPremierAuctions.com with your request.

11.9 – Can you ship ammunition?
Yes, within the state of Alaska. Ammunition cannot be shipped out of the state of Alaska. 

11.10 – What are my options if I can't ship items I purchased?
If your items are unable to be shipped, you may have someone pick up for you locally within Anchorage, Alaska. To have someone pick up in your place, please send a written request to Admin@AlaskaPremierAuctions.com with your name and the name of who you authorize.

 

12 – Have an issue with an item you received?

12.1 – I received a damaged item... What can you do?
If your shipment was damaged in any way, take photos of the packaging, the item, and the damage. Send your photos to us at Shipping@AlaskaPremierAuctions.com.

12.2 – I'm dissatisfied with my purchase. Will you refund me?
Typically, no. All items are sold in "as-is-where-is" condition and we make no guarantees as to condition, authenticity, origin, etc. We offer limited in-person previews and always provide additional details such as photos, provenance, measurements, etc. to ensure you're confident in the item you're purchasing. Reach out to us immediately at info@AlaskaPremierAuctions.com with your concerns. 

12.3 – What happens if my item doesn't match the description?
If you feel we have somehow misrepresented an item in our catalog, we want to make it right. Reach out to us immediately at info@AlaskaPremierAuctions.com with your concerns. 

12.4 – Who can I contact to resolve my issue?
If none of the solutions above have worked for you, you can reach out personally to Dan Newman, Founder & Auctioneer at Dan@AlaskaPremierAuctions.com or 907.570.7050

 

13 – Miscellaneous

13.1 – Do you make any guarantees?
Nope! Everything is sold "as is-where is" to the highest bidder regardless of price, such is the exciting nature of the auction industry! We do our best to describe everything with a high level of detail so our customers can make informed d

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